What is your check-in time?

3 PM

WHAT IS YOUR CHECK-OUT TIME?

11 AM

What is the cancellation policy?

48 HRS (by 3 PM 2 days prior to arrival date)

is parking available?

We have limited underground parking spots available with in/out privileges - $25 + taxes per night.  

is the fitness centre open?

Temporarily closed to adhere to COVID-19 provincial restrictions.

What is your pet policy?

A $50 non-refundable cleaning fee per pet will be applied for the stay. 

What is your payment policy?

PRE-STAY: A valid credit card is required to secure your reservation (pre-authorization equal to the amount of your room charge + applicable tax will occur 24hrs before check-in to ensure your reservation is valid).
AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit. 
AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount actually incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out. ​

IS the restaurant open?

The ARC Restaurant & Lounge is currently closed for indoor dining in order to respect COVID-19 provincial restrictions.  Breakfast is available as take-out only.

Do i need a reservation before i arrive at the hotel?

You would need to have a reservation made before you arrive at the hotel. We are currently not accepting walk in guests.