ARC Lobby

About Us

To learn more about ARC THE.HOTEL OTTAWA, please refer to our Frequently Asked Questions below. If you don’t find what you’re looking for, contact us and a member of our staff will be happy to assist you.  

What Is Your Check-In Time?

3 PM 

 

What Is Your Check-Out Time?

11 AM 

 

What Is The Cancellation Policy?

48 HRS (by 3 PM 2 days prior to arrival date) 

 

Is Parking Available?

We have limited underground parking spots available with in/out privileges - $25 + taxes per night.   

 

Is The Fitness Centre Open?

Yes, our fitness centre is open 24hrs. 

 

What Is Your Pet Policy?

A $50 non-refundable cleaning fee per pet will be applied for the stay.  

What Is Your Payment Policy?

PRE-STAY: A valid credit card is required to secure your reservation (pre-authorization equal to the amount of your room charge + applicable tax will occur 24hrs before check-in to ensure your reservation is valid). 

AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.  

AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out. 

 

Is The Restaurant Open?

Yes, we are open for breakfast, lunch & dinner. Please visit our dining page for hours of operation.

 

Do I Need A Reservation Before I Arrive At The Hotel?

No, a reservation is not required but recommended.

What Is Your Check-In Time?

3 PM 

 

What Is Your Check-Out Time?

11 AM 

 

What Is The Cancellation Policy?

48 HRS (by 3 PM 2 days prior to arrival date) 

 

Is Parking Available?

We have limited underground parking spots available with in/out privileges - $25 + taxes per night.   

 

Is The Fitness Centre Open?

Yes, our fitness centre is open 24hrs. 

 

What Is Your Pet Policy?

A $50 non-refundable cleaning fee per pet will be applied for the stay.  

 

What Is Your Payment Policy?

PRE-STAY: A valid credit card is required to secure your reservation (pre-authorization equal to the amount of your room charge + applicable tax will occur 24hrs before check-in to ensure your reservation is valid). 

AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.  

AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out. 

 

Is The Restaurant Open?

Yes, we are open for breakfast, lunch & dinner. Please visit our dining page for hours of operation.

 

Do I Need A Reservation Before I Arrive At The Hotel?

No, a reservation is not required but recommended.