About Us
To learn more about ARC THE.HOTEL OTTAWA, please refer to our Frequently Asked Questions below. If you don’t find what you’re looking for, contact us and a member of our staff will be happy to assist you.
What Is Your Check-In Time?
3 PM
What Is Your Check-Out Time?
11 AM
What Is The Cancellation Policy?
48 HRS (by 3 PM 2 days prior to arrival date)
Is Parking Available?
We have limited underground parking spots available with in/out privileges - $25 + taxes per night.
Is The Fitness Centre Open?
Yes, our fitness centre is open 24hrs.
What Is Your Pet Policy?
A $50 non-refundable cleaning fee per pet will be applied for the stay.
What Is Your Payment Policy?
PRE-STAY: A valid credit card is required to secure your reservation (pre-authorization equal to the amount of your room charge + applicable tax will occur 24hrs before check-in to ensure your reservation is valid).
AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.
AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out.
Is The Restaurant Open?
Yes, we are open for breakfast, lunch & dinner. Please visit our dining page for hours of operation.
Do I Need A Reservation Before I Arrive At The Hotel?
No, a reservation is not required but recommended.
What Is Your Check-In Time?
3 PM
What Is Your Check-Out Time?
11 AM
What Is The Cancellation Policy?
48 HRS (by 3 PM 2 days prior to arrival date)
Is Parking Available?
We have limited underground parking spots available with in/out privileges - $25 + taxes per night.
Is The Fitness Centre Open?
Yes, our fitness centre is open 24hrs.
What Is Your Pet Policy?
A $50 non-refundable cleaning fee per pet will be applied for the stay.
What Is Your Payment Policy?
PRE-STAY: A valid credit card is required to secure your reservation (pre-authorization equal to the amount of your room charge + applicable tax will occur 24hrs before check-in to ensure your reservation is valid).
AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.
AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out.
Is The Restaurant Open?
Yes, we are open for breakfast, lunch & dinner. Please visit our dining page for hours of operation.
Do I Need A Reservation Before I Arrive At The Hotel?
No, a reservation is not required but recommended.