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Hotel Policy

Knowledge is power.

Nothing Less Than the Best (Our Best Rate Guarantee)
When planning your visit to ARC The.Hotel, we guarantee that you will find the best rate for your stay through www.arcthehotel.com. It’s easy: Once you make a reservation through this website, we’ll give you 48 hours to look everywhere else imaginable for a lower rate. We’re willing to bet you won’t find one – but on the small chance you are able to locate a lower rate* for the same accommodation type and reservation dates (as well as identical cancellation terms, advance purchase policies, and other terms and conditions), all we need is for you to provide us with proof of this discovery at least 48 hours prior to your arrival for check-in. Once confirmed, we will honour the rate you found and provide you with an additional 10% off.

Our Best Rate Guarantee does not apply to the following:
• Rates that are not publicly available, such as negotiated corporate or group rates
• Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including AAA members, seniors, and government employees
• Package rates that include the suite and other components such as parking, entertainment and/or non-breakfast meals
• Package or group add-on rates that extend the length of a stay
• Rates negotiated for stays extending beyond 30 nights
• Rates that are available on auction websites
• Rates available on websites, that do not disclose the hotel brand until the reservation is completed, such as Priceline and Hotwire
• Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates)
• Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates

*Rate comparisons will be made net of any taxes, gratuities, or any other fees associated with the room rate and the comparison rate must still be available at the time our reservations staff validates the claim. When the claim is for multiple nights, the rates will be compared for each night separately. ARC The.Hotel Ottawa reserves the right to modify or cancel the guarantee at any time without prior notice.

Pack Your Pooch (We’re Pet-Friendly)
We are proud to offer select pet-friendly accommodations so you can travel to Ottawa with your four-legged friend(s) of 25 pounds (11.3 kg) or less. We do request that you keep your pet on a leash in all public spaces and do not leave your pet alone in the room at any time. A $250 refundable deposit is required per stay.

The Easiest Thing You’ll Do All Day (Hint: It’s Valet Parking)
We offer exclusive, on-site valet parking at a rate of C$32.00 per day. Simply pull your vehicle up to the entrance of ARC The.Hotel and our friendly valet will assist you from there. We do not offer a self-park option.

More Secure Than the iCloud (A Privacy Policy That Holds Its Own)
We are committed to respecting the online privacy of the past, present and future guests of our hotel.

We take every precaution to protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse, or unauthorized alteration. When we ask for sensitive information, such as credit card numbers, we protect it through the use of encryption during transmission.

Once you arrive on our site, we may track your activity on our website via log files stored on our web servers, cookies, and the use of web beacons. We collect several key pieces of information, such as IP address, browser type and version, and the pages you view. However, once you leave our site, we no longer track this information.

We will never share, sell, or rent your personal information with third parties for their promotional use. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you with elements such as customer service. They are prohibited from using any of your personal information for their own purposes, and they are required to maintain confidentiality. We may also disclose information to partners who introduced you to www.arcthehotel.com's services in order to ensure they are properly compensated for their efforts. Lastly, we may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law.

In cases where this website provides links out to other websites, please be sure to review their individual privacy policies upon arriving at that website. We are not responsible for the way they may collect or utilise your data.

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